Senior Business Systems Analyst – RBC Advice Center, Branch Technology (ACBT)

TORONTOonsitesenior

Posted today · via Workday

About this role

Job Description RBC Advice Center, Branch Technology (ACBT) seeks a Senior Business Systems Analyst to drive end-to-end requirements delivery for contact center systems supporting the RBC Advisor network. This role bridges business and technology, ensuring seamless alignment between stakeholder needs and system capabilities across complex development projects. You’ll collaborate with Agile teams, manage competing priorities, and deliver high-quality solutions while fostering strong partnerships with IT and business stakeholders. What will you do? Lead Requirements Management: Plan, elicit, analyze, and document business and system requirements (e.g., user stories, process flows, use cases, and acceptance criteria).…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: express, jira, confluence, lucidchart, teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in TORONTO. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

expressjiraconfluencelucidchartteams

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