Customer Service Advocate II

Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:30am-5pm. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at on site at 4101 Percival Road Columbia SC What You’ll Do: Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.…