Product Design Lead

Overview: As a Product Design Lead on the M&T Experience Design & Innovation team, you will lead experience strategy and product design across complex customer and colleague experiences. Working closely with Product, Technology, Research, and business partners, you will uncover customer needs, shape product direction, and create experiences that drive meaningful customer and business outcomes. This role requires a strategic design leader who can guide teams through ambiguity, influence decisions, and turn insights into action. Primary Responsibilities: Lead experience strategy, discovery, and design efforts across products, services, and customer journeys.…