IT Queue Coordinator
Washingtononsitemid$51K – $92K
Posted today · via Workday
About this role
The IT Queue Coordinator supports SEC ISS Customer Service Desk operations by managing incident and request ticket flow across assigned technicians. This role ensures ticket activity is documented in the SEC ticket management system and executed in alignment with SLA, prioritization, and escalation requirements. The coordinator monitors queue health, engages technicians for status updates, and rebalances assignments to prevent SLA breaches and reduce backlog. The role supports CSD operations at SEC HQ, Washington, DC, including coordination with regional offices, and provides management visibility through accurate reporting on ticket progress, resolution performance, and service risks.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Washington. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams