Senior IT Support Specialist (Regional)

Bostononsitesenior$66K – $119K

Posted today · via Workday

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About this role

The Senior IT Support Specialist (Regional) provides Tier 2 and Tier 3 end-user support services under the SEC ISS contract, ensuring reliable day-to-day operation of endpoint technology across headquarters and regional offices. This role resolves incidents and service requests involving hardware and software issues while executing move/add/change activities and endpoint deployments. The position supports SEC service delivery objectives by documenting and managing work through the enterprise ticketing process, following established SOPs, and meeting service-level expectations. The specialist also partners with adjacent support and engineering teams to reduce repeat incidents, improve user experience, and sustain mission operations.…

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Location fit

This role is based in Boston. We weight your proximity and willingness to relocate.

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