Contact Center Training & Development Specialist

SWBC is seeking a talented individual to be responsible for the direct training, instruction and mentoring of contact center new hires in the Collections, Customer Service Inbound, and Loss Drafts departments. The main purpose of this position is to properly prepare new hires for their specific position within the Financial Institution Group. This position will require cross-training in all three main areas: Collections, Customer Service Inbound, and Loss Drafts. Why you'll love this role: This role will allow you to engage and challenge new learners to strengthen their skills and abilities to lead them down a road of success. You will have a direct impact on new hires and their ability to successfully transition into their new roles within the organization.…