Service Desk Specialist
Chennai- Ascendas IT Parkonsitemid
Posted today · via Workday
About this role
Job Description: Essential Duties and Responsibilities Provide customer service for external clients experiencing issues accessing Toppan Merrill systems. Provide first point of contact for personnel with questions or problems using Toppan Merrill Systems, computer equipment, and networks. Responds, evaluates, and prioritizes incidents and service requests received via telephone, self-service and e-mail, for users’ computer performance or issues with Toppan Merrill systems. Performs diagnostics with user to collect information about issues to determine source of error and either resolve the issue with the user or assigns incident to appropriate IT team for resolution.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chennai- Ascendas IT Park. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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