Service Delivery Manager

Sydneyhybridmanager

Posted today · via Workday

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About this role

Acts as the central point of contact for service delivery across assigned accounts, scopes, or territories, engaging closely with customers, Sales, Customer Experience Managers, and internal stakeholders. Develops and executes service delivery plans to ensure the successful fulfillment of contracted services, maintaining high standards of quality and customer satisfaction. Oversees the financial health of delivery, including margin, revenue, and level of effort, while leading negotiations on pricing and scope throughout the delivery cycle. Assigns resources, manages capacity, and identifies opportunities for delivery efficiency and portfolio expansion, aligning KPIs with financial and quality targets.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: segment, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Sydney. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

segmentteams

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