Customer Support Manager

Canada - Remoteremotemanager

Posted yesterday · via Workday

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About this role

Lead the Future of Support Operations: Transform Customer Success as Support Manager! Are you ready to unify and empower a dynamic, cross-continental team while elevating customer experiences across North America and APAC? As our Support Manager, you will shape operational excellence, champion ITIL practices, and foster an accountable, proactive support culture across Canada and New Zealand. Join Trimble Forestry to lead front-line operations, mentor talented professionals, and drive continuous service improvements that directly impact our global customers every single day. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: jira, teams, salesforce

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

jirateamssalesforce

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