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1000 Genentech

Principal Customer Operations Oversight Lead (US Medical)

South San Franciscoonsiteprincipal$157K – $291K

Posted today · via Workday

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About this role

Why Genentech ​​​​​​​We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society. The Opportunity The Principal Customer Operations Oversight Lead plays a pivotal role in driving operational excellence across our US Medical (USM) Contact Center lines of business, including Medical Information, Trial Information Support & Compassionate Use, and Adverse Event Intake. In this role, you will lead vendor governance, negotiate complex SLAs, and optimize customer experience across diverse healthcare stakeholders.…

Read the full description on 1000 Genentech's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: gcp, teams

2

Level fit

This role is principal-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in South San Francisco. We weight your proximity and willingness to relocate.

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Skills in this role

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