Lead IT Service Manager (Incident Management)

We are seeking an individual with in-depth expertise in Incident and Problem Management and a passion for driving operational excellence within a global enterprise environment. This position requires an individual who can lead complex service resolution initiatives, mentor teams, and implement proactive strategies to minimize disruptions and improve resilience. The successful candidate will have direct ownership of critical ITSM processes and the opportunity to collaborate with cross-functional teams in a fast-paced, dynamic setting. This is a pivotal lead role, ensuring service continuity, optimizing performance, and shaping best practices across global operations.…