Quality Control
São Paulo - Baruerihybrid
Posted today · via Workday
About this role
The Quality Control (QC) for Sales is responsible for mitigating business and customer risk by owning regional quality control operations across call monitoring, call scorecards (AI + manual), and escalation coordination. This role partners closely with Sales Management, Sales Enablement, and Quality Improvement Leads to identify performance gaps for high risk populations and drive timely resolution of high-risk issues surfaced through customer interactions. Key Responsibilities 1) Escalation & Risk Coordination ● Own the regional escalation framework and intake process: identification, review, prioritization and stakeholder mapping. ● Coordinate stakeholders for timely completion of escalation resolution and documentation.…
Read the full description on 1500 Accenture Do Brasil Ltda's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, gong
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in São Paulo - Barueri. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jiragong