Supervisor, Customer Service
Scarboroughonsite
Posted yesterday · via Workday
About this role
Welcome! The Supervisor, Customer Service supports the Customer Service team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above. • Assists management in leading the customer support team, providing clear strategic direction; sets day-to-day operational objectives for team • Helps to enforce adherence to customer service policies and procedures. • Partners to allocate resources and budgets to optimize support operations. • Under direction of managers, analyzes support metrics, initiating improvement measures. • Assists management to develop initial customer retention strategies and programs.…
Read the full description on 2240 Service Experts Heating & AC's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Scarborough. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included