IT Support Analyst
Torontoonsitemid$55K – $67K
Posted 2 days ago · via Workday
About this role
We are seeking an IT Support Analyst to join our dynamic team of high-achieving professionals dedicated to delivering an exceptional service in Toronto! The IT Support Analyst will: Triage and/or escalate tickets to the Infrastructure/System Administrator support team where more advanced technical skillsets or access permissions are required Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner Maintain a high degree of customer service for all support queries and adhere to all service management principles, while also providing white-glove specialized service to Senior Executives when required Provide basic in-house training in desktop applications used within the organization (Office 365, Adobe etc.) Publi…
Read the full description on 315 Life Benefit Solutions's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Toronto. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included