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407 ETR Concession Company

Senior Director, Customer Operations Delivery

Woodbridgeonsitedirector

Posted 4w ago · via Workday

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About this role

Position Summary The Senior Director, Customer Operations Delivery is responsible for leading the strategic direction, performance, and continuous evolution of 407 ETR’s day-to-day Customer Operations delivery model. Reporting to the Vice President, Customer Operations, this role provides senior oversight of service delivery across voice, digital, back office, workforce optimization, quality, operational performance, and customer-facing support functions. The role is accountable for ensuring consistent achievement of service levels, productivity, quality, compliance, and customer satisfaction outcomes while building leadership capability across a multi-layered team.…

Read the full description on 407 ETR Concession Company's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Woodbridge. We weight your proximity and willingness to relocate.

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Skills in this role

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