5caGaming Support

Japanese / English Gaming Support Agent

Remote - Bosnia and Herzegovina; Remote - Japan; Remote - Malaysia; Remote - Morocco; Remote - Philippines; Remote - Serbia; Remote - Türkiyeremote

via Greenhouse

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About this role

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you You speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) You have in-depth gaming knowledge and love anything related to video games…

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