Customer Service Representative
Irvinghybridmid
Posted yesterday · via Workday
About this role
GENERAL DESCRIPTION (Summary, Scope, Purpose) Under limited supervision, the Customer Service Representative is responsible for providing superior customer service to customers and insurance agents. This position will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. Additionally, the Customer Service Representative will accurately complete loan transactions, as necessary. Representatives will maintain customer privacy and confidentiality in accordance with policies and procedures during inbound and outbound phone calls with customers and insurance agents.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Irving. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included