Quality Analyst (Pharmacy Call Center)
Taguig Cityonsitemid
Posted today · via Workday
About this role
Quality Assurance Business Analyst – Contact Center Operations Job Description Summary The Quality Assurance Business Analyst will manage client expectations and ensure the delivery of quality services to ensure client satisfaction. The Service Quality Coordinator/Quality Manager will be expected to develop a comprehensive understanding of IQVIA’s operational processes and business objectives while staying updated with supported program changes and updates, including all current support techniques and tools. Primary Responsibilities: Review and evaluate recorded and live client contact center interactions (including by not limited to sms, email phone calls, chat, and CRM).…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Taguig City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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