Tech/System Support Analyst
Taguig Cityonsitemid
Posted today · via Workday
About this role
Job Responsibilities: Responding to written and telephone inquiries about products, services and policies. Liaising with other departments to resolve inquiries, and to obtain product and service updates. Raising customer awareness of products and services. Providing sales support and conducting customer escalation investigations. Participating in customer service and process improvement initiatives. Following up with customers. Collecting and entering data. Adverse event and product complaint reporting. Order and return processing. Providing product supply and status updates. Advising users on appropriate course of action. Monitoring issues from start to resolution. Conducting over the phone device training. Delivering customer service through multiple channels.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Taguig City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included