Tech/Systems Support Analyst
Taguig Cityonsitemid
Posted today · via Workday
About this role
Role Purpose: Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and assures Help Desk Analyst (Level I Analyst) awareness. Job Responsibilities: Adhere strictly to shift schedule. Flexibility to changes in shift schedules. Provide comprehensive Customer/Technical support services to support center customers by phone and or email. Take all steps to troubleshoot issues reported to them and resolve or escalate to next level of support. Use all available Knowledge Management Tools during processing.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Taguig City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included