Technical Service Desk Specialist

Technical Service Desk Specialist The Opportunity: Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional knowledge with general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance. What You'll Work On: Provide Tier I and II technical support of multiple applications. Manage and resolve Service Desk tickets in a high demand and fast-paced environment. Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary. Collaborate closely with engineering and management teams while maintaining professional and clear communication.…