IT Service Desk Manager
Chennaionsitemanager
Posted 4 days ago · via Workday
About this role
As IT Service Desk Manager at FLSmidth A/S, you will lead a team dedicated to providing exceptional IT support, ensuring efficient and reliable service delivery for our global operations. You will be responsible for overseeing all aspects of our service desk, driving continuous improvement, and maintaining high user satisfaction. Job Responsibilities:** * Manage and mentor a team of IT support specialists, fostering a positive and productive work environment. * Oversee the daily operations of the IT Service Desk, including incident management, request fulfillment, and problem management processes. * Develop, implement, and maintain service desk policies, procedures, and best practices to optimize efficiency and effectiveness.…
Read the full description on 639 FL Smidth South Africa (Pty)'s site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chennai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateams