Application Support Lead - Swing Shift

The Application Support Lead is a pivotal role responsible for the stability, availability, and performance of the Institute’s crown jewel business applications. Working from the Offshore Delivery Center, this role provides advanced (L3) application support for mission-critical systems supporting international locations. The role owns end-to-end application support, major incident management, and acts as a trusted liaison between business stakeholders, onshore IT teams, and development partners to ensure minimal disruption and high service quality. Essential Duties Lead and manage all aspects of application support for crown jewel, business-critical applications. Provide L3 support and act as the primary escalation point for complex incidents.…