Patient Experience Concierge - Emergency Department (ED) - Springfield Regional Medical Center

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days/Evenings (United States of America) Job Summary: The Patient Experience Concierge serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, hospital staff responsiveness to patient or family inquiries or concerns, and assisting clinical staff in ensuring patient and family understanding of their role and responsibilities to support timely patient discharge. Education HS Diploma/GED (required) Minimum Qualifications: 1. Minimum of 2 years hospital experience (preferred) 2.…