Customer Service Representative II

Job Description: The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution. This role contributes to organizational objectives by ensuring timely and effective customer service, improving satisfaction, and supporting operational efficiency. The position works with increased independence while serving as a key liaison between customers and internal teams. This role also supports process improvements and provides guidance to entry-level team members. Primary Duties: Respond to and resolve escalated customer inquiries, concerns, and complaints in a timely and professional manner. Provide intermediate-level product support and technical guidance within established parameters.…