Customer Success Operations Manager

Remote - USARemote (US)manager

via Greenhouse

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About this role

About the Role Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team. This team supports Customer Success, Professional Services, Renewal Management, and Support, helping ensure these groups can operate efficiently and deliver a strong customer experience as we scale. In this role, you’ll focus on improving the systems, data, and processes that support the customer lifecycle. You’ll partner closely with cross-functional teams to increase visibility, reduce friction in day-to-day workflows, and help teams work more effectively as the business grows. You’ll also spend time working with data—helping teams understand performance, spot trends, and identify opportunities to improve how we operate.…

Read the full description on Abnormalsecurity's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: tableau, claude, teams, salesforce, gong…

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableauclaudeteamssalesforcegongpendo

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