Senior Customer Success Manager, Fed/SLED

About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes. Who you are Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes…