Senior Renewal Operations Manager

About the Role Abnormal AI is seeking a Senior Renewal Operations Manager to own and scale our renewal operations function from the ground up. This is a builder role — you won't be inheriting a polished playbook. You'll be the one writing it. Reporting into CS Operations, you will architect the end-to-end renewal process, stand up the dashboards and reporting our leaders rely on, and bring best-in-class forecasting rigor to how we predict churn and identify expansion opportunities. In this role, you will: Own the renewal operations lifecycle — design, document, and continuously improve the processes that drive on-time renewals, reduce churn, and surface expansion opportunity.…