CRM Supervisor - Mercedes Benz

Cairoonsite

Posted 2w ago · via Workable

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About this role

Job Purpose The CRM Supervisor is responsible for managing the Customer Relationship Management system and team , ensuring excellent customer experience across sales, service, and aftersales operations while maintaining the premium standards of Mercedes-Benz. The role focuses on improving customer satisfaction, retention, and loyalty . Responsibilities: Customer Experience Management Ensure all customer interactions meet Mercedes-Benz premium service standards . Monitor customer satisfaction and feedback from surveys and follow-ups. Handle customer complaints and escalations professionally and efficiently. Improve overall customer journey from lead to aftersales service .…

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reqspace match rubric

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Skills match

For this role: salesforce

Level fit

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Domain experience

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Recency

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Location fit

This role is based in Cairo. We weight your proximity and willingness to relocate.

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