Principal Customer Reliability Engineer
Remote Based - USRemote (US)principal$160K – $190K
via Greenhouse
About this role
ABOUT THE ROLE
As a Principal Customer Reliability Engineer, you will serve as the primary technical liaison between Accela's cloud platform and our customers, ensuring reliable, secure, and predictable outcomes across production environments. You will partner closely with Site Reliability Engineering, Product, Support, Professional Services, and Engineering teams to guide customers through SaaS migrations, troubleshoot complex technical challenges, and improve operational performance.
This role combines deep technical expertise with customer engagement and strategic influence. You will help customers successfully adopt and operate Accela's platform while driving continuous improvements in reliability, observability, incident response, and service delivery.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: python, bash, powershell, less, kubernetes…
2
Level fit
This role is principal-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pythonbashpowershelllesskubernetesclaudegitgithubteamssoc 2hipaapci-dssfedramp