Passenger Relations Team Leader - Lounge

Singaporeonsite

Posted today · via Smartrecruiters

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About this role

About Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are looking for Passenger Relations Team Leaders who will be responsible for providing a luxury level of service for guests, customers and clients while completing a variety of tasks assigned by the Passenger Relations Manager, in order to meet and exceed guests’ expectations. Passenger Relations Team Leader provides direction and supervision to the Passenger Relations Team ensuring optimum performance of PRO tasks and responsibilities. Providing personalized services and assistance to premium passengers at the airline lounge and various areas of the airport. Handle and resolve escalated passenger complaints. Assist PRO Team as needed.…

Read the full description on Accorcorpo's site →

What we'd score you on

reqspace match rubric

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Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Singapore. We weight your proximity and willingness to relocate.

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