Manager, Service Desk
Simi Valleyonsitemanager$118K – $179K
Posted yesterday · via Workday
About this role
Worker Type Regular Job Description Summary The primary role of the Manager, Service Desk is to oversee daily Service Desk operations and frontline staff, ensuring end users receive timely, high-quality technical assistance. This role manages all procedures related to the identification, prioritization, assignment, and resolution of incidents and requests, including queue monitoring, SLA tracking, and operational coordination. The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures, conducts capacity planning, performs trend analysis, and coaches staff to achieve consistent service levels.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Simi Valley. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateams