Customer Success Operations Manager
remotemanager$106K – $150K
via Ashby
About this role
The Role
At Affinity, we're building a world-class Customer Success organization and we’re looking for a Customer Success Operations Manager to be the key driver for how we scale, operate, and deliver value to our customers. In this role, you’ll drive the roadmap behind our Customer Success strategy within the Revenue Operations team powering insights, planning, and processes that enable our CS team to delight our customers.
In this role you will work cross-functionally with CS leadership, RevOps, Product, and Finance, and have high visibility across the organization. The ideal candidate is highly analytical, a strong communicator, and passionate about scaling a Customer Success Organization.
What You’ll Do…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: tableau, looker, claude, teams, salesforce
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
tableaulookerclaudeteamssalesforce