Sr. Operations Analyst

Pasig Cityonsitesenior

Posted 5 days ago · via Workday

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About this role

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Essential Duties Leverage data to create analyses on Customer data (Health, Risk & other Customer Journey data) which result in actionable insights and strategic recommendations for the Customer Success leadership team. Lead or coordinate small-to-medium cross-functional projects related to Customer Success Operations processes, systems, and enablement. Develop and maintain project plans, timelines, status updates, and action-item tracking for operational initiatives.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Pasig City. We weight your proximity and willingness to relocate.

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