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AirHelpOperations

Junior Operations Specialist - Legal Operations

Figueira da Fozonsitejunior

Posted 4w ago · via Workable

About this role

At AirHelp, we’re building the world’s most trusted platform for air passenger rights. Every day, millions of travelers face delays, cancellations, and overbookings - and we step in to turn frustration into fair compensation. This is your opportunity to join a high-impact claims operations team working at the intersection of customer experience, aviation, and cross-border dispute resolution. You’ll collaborate with internal stakeholders and external partners, take ownership of complex customer cases, and help scale a mission-driven product that creates real outcomes for real people. No legal degree required - what matters is your ownership mindset, curiosity, and ability to deliver results with precision. Proposed salary: 970 EUR gross/mth + performance bonus after 3 months.…

Read the full description on AirHelp's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is junior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Figueira da Foz. We weight your proximity and willingness to relocate.

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