Complaints Coordinator

We are now recruiting for a customer relations coordinator to join our customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately. Key responsibilities: Handling all complaints accurately, subject to FCA Dispute Resolution: Complaints Sourcebook requirements. Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. Undertaking investigative work in order to produce a formal response to each complaint. Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they are detailed and clear.…