Vice President - Customer Operations Loyalty (UAE Nationals)
Abu Dhabionsitevp
Posted 1mo ago · via Lever
About this role
The VP – Customer Operations is responsible for owning and scaling the end-to-end customer operations strategy for Darna, ensuring a consistent, high-quality member experience across all physical and digital touchpoints. The role oversees service delivery models, loyalty systems operations, partner enablement, and operational risk, while driving continuous improvement and readiness for rapid growth of the Loyalty Programme. This position ensures operational excellence, platform stability, regulatory compliance, and customer-centric execution across the full loyalty lifecycle—from onboarding to redemption and issue resolution.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is vp-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Abu Dhabi. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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