Senior Service Manager

IN-UP-Noida-Candor TechSpace Tower 1onsitemanager

Posted 4 days ago · via Workday

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About this role

Senior Service Manager (SSM) Key Expectations Own overall performance of the team and ensure delivery of agreed client outcomes. Consistently meet or exceed internal and client Service Level Agreements (SLAs). Drive high standards of service delivery through effective planning, execution, and monitoring. Proactively manage risks, escalations, and mitigation plans to ensure uninterrupted delivery. Build a sustainable delivery model with strong focus on quality, efficiency, and client satisfaction. Lead, coach, and develop team members to drive performance, engagement, and growth. Required Skills Strong people management and leadership capabilities. Proven experience in operations and/or technology delivery environments. Strong stakeholder and client management skills.…

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reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IN-UP-Noida-Candor TechSpace Tower 1. We weight your proximity and willingness to relocate.

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