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Alight

Senior Service Manager

IN-TN-Chennai-Keppel One Paramountonsitemanager

Posted 6 days ago · via Workday

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About this role

Designation-Senior Service Manager (SSM) Key Expectations Own overall performance of the team and ensure delivery of agreed client outcomes. Responsible and accountable to assist and meet Operations SLA for the client. Responsible for auditing for ongoing process on the client. Responsible to lead and drive clients facing mails and project on time within threshold with timely updates to stakeholder. Weekly connect with colleagues to ensure right expectation and accountability set for the colleague. Consistently meet or exceed internal and client Service Level Agreements (SLAs). Drive high standards of service delivery through effective planning, execution, and monitoring. Proactively manage risks, escalations, and mitigation plans to ensure uninterrupted delivery.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in IN-TN-Chennai-Keppel One Paramount. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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