Service Desk Analyst
Office - Nassau (East Meadowonsitemid$50K – $73K
Posted 2w ago · via Workday
About this role
Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients, providing exceptional first-level end-user support. The primary purpose of this role is to deliver timely and effective technical assistance via telephone, chat, web submissions, and email. You will be responsible for processing service requests, triaging incidents, and applying your problem-solving skills to ensure our clients receive the support they need to succeed. Key Responsibilities Act as the initial point of contact for user support calls to the IT Clinical Service Desk, ensuring all calls are logged correctly and promptly allocated.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: less
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Office - Nassau (East Meadow. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
less