Service Desk Analyst
Remote Pune-Barodaremotemid
Posted today · via Workday
About this role
Essential: Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing) 2-4 year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration) 1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.) 1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.) Basic knowledge of ITIL framework (V3.0 foundation would be added advantage) Clear understanding of Network and Server fundamentals. Logical frame of mind to articulate and troubleshoot new issues.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
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