AmazonBusiness Intel Engineer

Business Intelligence Engineer, Amazon Customer Service

GBonsitemid

Posted 3 days ago · via Amazon

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About this role

Amazon's Customer Service organization is seeking a Business Intelligence Engineer to join the Data Analytics Support Hub. Customer Service is the heart of Amazon. Our vision is to be Earth's most customer-centric company, and this team plays a central role in understanding why customers need to contact us and how we can prevent those contacts from happening in the first place. The Advanced Analytics team is evolving Quality and Escalations analytics from descriptive reporting ("what happened") to diagnostic ("why did it happen) analytics at a worldwide level. We build the data infrastructure that powers multi-contact journey analysis, large-scale transcript processing, and machine-learning-driven root-cause identification across billions of customer interactions.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, r, matlab, sql, dynamodb…

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in GB. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonrmatlabsqldynamodbredshiftawss3ec2tableauteams

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