Principal Product Manager - Tech, Amazon Customer Service

This role is responsible for customer experiences with major scope and strategic importance. It operates in contexts where the problem, opportunity, and strategy may not yet be defined. The role requires significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders, set a vision, and design the right long-term solution. It delivers with complete independence and intentionality, with considerable impact on long-term strategy, market segments, and organizational priorities and goals. Key job responsibilities - Own a 3–5 year strategic roadmap, driving clarity and frameworks where opportunity and strategy are ambiguous — reasoning from first principles and distinguishing one-way vs.…