AmazonSoftware Development

Software Development Manager, Amazon Customer Service

INonsitemanager

Posted today · via Amazon

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About this role

Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing). Amazon Customer Service's mission is to make customer service interactions so good they become the primary reason customers choose Amazon. The Customer Facing Solutions (CFS) tech organization powers CS by developing elegant customer-facing products on digital channels.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IN. We weight your proximity and willingness to relocate.

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Skills in this role

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