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AmazonProduct Management

Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement

AUonsitemanager

Posted today · via Amazon

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About this role

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for an experienced customer-obsessed product leader to join us in the Australia Customer Experience Improvement org within Customer Service. You will be a part of the AU team of product managers, program managers and business analysts who dig deep into customer friction, trace it back to its source, and drive upstream and downstream product and programmatic improvements to improve CX.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in AU. We weight your proximity and willingness to relocate.

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Skills in this role

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