Sr. UX Researcher , Amazon Customer Service

USonsitesenior$152K – $206K

Posted 3w ago · via Amazon

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About this role

At Amazon we strive to be Earth's most customer-centric company - which starts with Amazon Customer Service (CS). We are seeking a Senior UX Researcher to re-imagine Amazon's Customer Service automation experiences. Your ability to synthesize complex research findings, metrics, and business requirements into clear design narratives will be crucial for building alignment and driving change. This role is crucial in shaping how Amazon understands and responds to customer needs at scale. Success requires both creative problem-solving and strategic communication to drive meaningful improvements to the customer experience.…

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