Help Desk Operator (PACMS)

AOPC Mechanicsburgonsite$480K$686K

Posted 6 days ago · via Workday

About this role

AOPC/IT is hiring a Help Desk Operator who will provide front-line technical and functional support for the Pennsylvania Appellate Court Case Management System (PACMS). Through the internal ticketing system, you will document, troubleshoot, and resolve end-user questions and calls, or escalate them to appropriate teams when necessary. The ideal candidate brings strong communication skills and a dedication to fast, accurate problem resolution. Work hours are Monday to Friday, 8:30 am to 4:30 pm, with a one-hour lunch break. Key Responsibilities Respond & Prioritize: Serve as the primary contact for Appellate Court staff (Prothonotaries, Filing Offices, and Judicial Chambers) by answering, logging, and responding to PACMS support requests via phone and email.…

Read the full description on AOPC Administrative Office Of PA Courts's site →

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1

Skills match

For this role: monday, teams

2

Level fit

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3

Domain experience

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4

Recency

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5

Location fit

This role is based in AOPC Mechanicsburg. We weight your proximity and willingness to relocate.

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Skills in this role

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