Tier 1 Tax Support Specialist
remotemid$70K – $80K
via Ashby
About this role
About the role
We are looking for a Tier 1 Tax Support Specialist to provide a broad spectrum of support to our customers and partners. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the years. You will provide support relating to all inbound questions, prioritize escalations, liaise with partners and resolve issues. You will be collaborating with the tax team and the connection between product support and the tax technical team.
Key responsibilities
- Respond, prioritize and resolve tax related customer inquiries
- Speak to customers with empathy, helping them navigate questions around their tax filing situation through an understanding of federal and state tax forms and documents…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce