Workforce Management Manager
Irwindale Office Complexonsitemanager$110K – $145K
Posted 1w ago · via Workday
About this role
Summary POSITION SUMMARY The Workforce Management (WFM) Manager leads the workforce management function for the Athens Support Center (ASC), owning the strategy, standards, and execution of forecasting, scheduling, capacity planning, real-time operations, and performance analytics across all customer interaction channels and city pods. This role is accountable for service level attainment, staffing efficiency, and forecast accuracy — ensuring the right resources are in the right place at the right time to meet customer demand while balancing operational cost and employee experience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: erlang
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Irwindale Office Complex. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
erlang