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Arlingtontx

Customer Experience Specialist

City Hall - Arlington Municipal Buildingonsitemid$49K – $61K

Posted 1w ago · via Workday

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About this role

SALARY $48,671.20 - $60,839.00 JOB SUMMARY Under general supervision, assists with customer experience relations in support of permitting, licensing, and registrations for the Planning and Development Services Department, which includes coordination, organization, training, and resolving complex customer concerns in support of established customer experience goals. Initiate and recommend improvements for service delivery and quality assurance. Provides advanced administrative support. ESSENTIAL JOB FUNCTIONS: Receives, investigates, and resolves unusual or complicated permitting related concerns. Serves as lead customer service specialist handling escalated situations within the permitting process not resolved by normal operating procedures.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in City Hall - Arlington Municipal Building. We weight your proximity and willingness to relocate.

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